Contact SCU Member Support

We are here to help you! Find the Scott Credit Union phone number and more member support options below.

SCU Wants to Hear from You
We appreciate our members and welcome your questions, suggestions, compliments and concerns so we can provide you with exceptional service. If you are looking for assistance with your accounts or simply want to let us know how we are doing, we have several ways that you can contact us.

Link In Bottom Right

Chat with Member Service

Email Support Team


Call (618) 345-1000

For the safety of your information we cannot provide account and loan specific information via email without proper approval. Please submit a secure message within online banking.

Helpful Links

Here are some links that you may find helpful if you need to find a nearby branch office or ATM, access your SCU online accounts, or if you would like to access additional member resources.

Loan Payment

Find Resources

Watch Tutorials

Have Questions?

Additional SCU Member Services Options

Bank by Phone: 24-hour account information by telephone at Scott Credit Union

If you’ve never used Bank by Phone, call (618) 345-1000 or (800) 888-4728, choose Option 1 from the main menu and follow the prompts to get started.

If you call Bank by Phone from the phone number on file then you will only need the last 4 digits of your Social Security Number to set up a PIN for future use.

If you are not calling from the phone number on file, then you will need your member number for verification. Your member number is a unique 7-digit number, which is also the last part of your account (MICR) number.

To access Bank by Phone, dial (618) 345-1000 or (800) 888-4728.

Just follow the step-by-step instructions you hear on the phone. You’ll be able to complete these SCU transactions from the comfort of your own home with this 24-hour account access telephone banking system. Choose Option 1 from the main menu and then choose one of the options in the menu below.

  • Pay a loan from an external account, press 1
  • Pay a loan from an internal account, press 2
  • Make a credit card payment, press 3
  • Transfer money, press 4
  • Transaction history, press 5
contact page - Additional SCU Member Services Options bottom image
contact page - Additional SCU Member Services Options top image
Send Us a Question or Schedule an Appointment

If you have another type of inquiry or need, please contact the appropriate team using the links below and an SCU team member will contact you shortly to address your needs.

Contact the Member Contact Center
M-F 8am-6pm CT and Saturday 9am-1pm CT

Email SCU
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