Scott Credit Union is pleased to announce two additions to its team of executive officers. Carla Lambrecht has been selected as Chief Information Officer, and Chris Kieffer has been named Chief Operating Officer.
“What drew me to Scott Credit Union was how dedicated they are to their employees and members,” said Lambrecht. “This is an organization that’s consistently looking forward to determine how they can improve member experience, knowing that a focus on technology is essential when planning for the future. I’m excited to take on the role of CIO and work with my team to provide the best digital experience for our members.”
In Lambrecht’s role of Chief Information Officer, she will oversee Scott Credit Union’s Information Technology team and be responsible for the management and oversight of all aspects of the credit union’s network, systems, and technology infrastructure.
Lambrecht brings more than 20 years of experience in the information technology industry with a focus in executive leadership; strategic planning and assessment; IT engineering; software development; business continuity; technology security; and more. Lambrecht joins SCU from Mastercard, where she held the role of Vice President of Business Operations. Prior to Mastercard, she worked for Enterprise Holdings where, over the course of her 20-year tenure, she held several positions, serving most recently as Assistant Vice President of Information Technology.
In addition to her professional experience, Lambrecht holds a Master of Business Administration from Maryville University and a Bachelor of Science in Electrical Engineering from Mankato State University.
Chris Kieffer has stepped in to take the COO position vacated by Wendy Erhart, now SCU’s Chief Experience Officer (announced May 2021). Chris Kieffer has more than 25 years of experience in the financial services industry, with a focus in operations, payments, product development, and analytics.
“What I found most compelling about Scott Credit Union is its commitment to improving both member experience and employee experience,” said Kieffer. “As we move forward, my goals are to increase process efficiency and to strive for excellence in our operations. I’m excited to use my years of experience to accomplish these goals together, and I’m proud to be a part of this team.”
As Chief Operating Officer, Kieffer will be responsible for the delivery of operational excellence – as experienced by both employees and members – across all business units. In this role, he will oversee the credit union’s Operations, Business Intelligence, Card Services, Collections & Recovery, the Member Contact Center, Process Engineering, and Project Management.
Kieffer joins SCU from First Bank where, during his 21-year tenure, he held the positions of Senior Vice President, Director – Product & Operations, Payments and Alternative Delivery; Senior Vice President, Chief Product Officer; and Senior Vice President, Chief Analytics Officer.
“From our branches to our website to our mobile app, our goal is to always look for ways to improve the Scott Credit Union experience for our members and employees,” said Frank Padak, President and CEO. “The additions of Carla Lambrecht and Chris Kieffer set the stage for continued improvements to our service both online and offline. We are fortunate to have these accomplished and skilled leaders join us, and I’m delighted to welcome them to Scott Credit Union.”
Scott Credit Union is a full-service financial cooperative. When someone opens an account at the credit union, they become a member and an owner. Because of its structure, Scott Credit Union has given back nearly $13 million to members through a bonus dividend and loan interest rebate over the past 13 years.