We’re With You During These Difficult Times

Monday, November 16, 8:30 a.m.

Dear Members,

To do our part in protecting our employees and members and reduce transmission of the COVID virus as we head into the holidays, all SCU lobbies will be closed beginning today. Please remember that we can accommodate most of your needs through our branch drive-ups that will remain open during regular business hours.

While this again is a difficult decision for us to make, our top priority during the COVID-19 pandemic remains the safety of our employees and members while continuing to provide essential services.

You can access your accounts using our free online and mobile banking services, and you can apply for a loan and open new accounts through our website at scu.org.

We appreciate your patience as we navigate changes due to the pandemic.

As always, thank you for choosing to be a member of Scott Credit Union. We know you have many choices when it comes to financial services. Please know that we have always been, and will always be, With You.

Sincerely,
Frank Padak
President & CEO
Scott Credit Union

Also see our COVID-19 Resources page


Wednesday, August 19, 2:00 p.m.

Dear Members,

Out of an abundance of caution, all SCU lobbies will be open by appointment only beginning Friday, August 21. Please remember that we can accommodate most of your needs through our branch drive-ups.

While this is a difficult decision for us to make, our top priority during the COVID-19 pandemic remains the safety of our employees and members while continuing to provide essential services.

You can access your accounts using our free online and mobile banking services, and you can apply for a loan and open new accounts through our website at scu.org.

We appreciate your patience as we navigate changes due to the pandemic.

As always, thank you choosing to be a member of Scott Credit Union. We know you have many choices when it comes to financial services. Please know that we have always been, and will always be, With You.

Sincerely,
Frank Padak
President & CEO
Scott Credit Union

Also see our COVID-19 Resources page


Thursday, August 13, 5:45 p.m.

Dear Members,

Due to the latest emergency rule from the Governor of Illinois, we will close our Illinois branch lobbies beginning Monday, August 17. Our drive-ups will remain open, and we will serve members by appointment only in the lobbies. Please note that you will be required to wear a mask to enter our locations.

We have made the decision to close the Illinois lobbies in the best interest of our employees’ and members’ safety. We do not want our employees or members in a situation where they have to enforce the order that requires members to wear masks to enter our buildings, or to engage with a member who is not wearing a mask.

While this is a difficult decision for us to make, our top priority during the COVID-19 pandemic remains the safety of our employees and members while continuing to provide essential services.

Please remember that we can accommodate most of your needs through our branch drive-ups.

You can access your accounts using our free online and mobile banking services, and you can apply for a loan and open new accounts through our website at scu.org.

We appreciate your patience as we navigate changes due to the pandemic. We will continue to monitor and follow the guidance of the CDC and our government agencies.

As always, thank you for choosing to be a member of Scott Credit Union. We know you have many choices when it comes to financial services. Please know that we have always been, and will always be, With You.

Sincerely,
Frank Padak
President & CEO
Scott Credit Union

Also see our COVID-19 Resources page


Monday, July 13, 8:00 a.m.

Attention SCU Members: Our Fairview Heights Branch lobby is now open during regular business hours for your convenience.

Also see our COVID-19 Resources page


Wednesday, July 8, 12:00 p.m.

Attention SCU Members: Our O’Fallon Branch lobby is now open during regular business hours for your convenience.

Also see our COVID-19 Resources page


Wednesday, July 1, 4:00 p.m.

Attention SCU Members: We will temporarily close the lobby at our O’Fallon Branch beginning Thursday, July 2. The Drive-Up will remain open during regular business hours for your convenience. Again, we appreciate your understanding. For updates regarding branch availability, visit our locations page.

Also see our COVID-19 Resources page


Wednesday, July 1, 2020, 12:45 p.m.

Attention SCU Members: Out of an abundance of caution, we have temporarily closed our Fairview Heights location. The Drive-Up at that location will re-open for regular business hours on Thursday, July 2. The lobby will remain temporarily closed.

We appreciate your understanding. Please remember, you can also access your accounts through our free online and mobile banking service.

Also see our COVID-19 Resources page


Friday, June 19, 12:00 p.m.

Dear Members,

Our Branch Lobbies Are Reopening!
Beginning Monday, June 22, our branch lobbies will reopen for normal business hours. We appreciate your understanding as we have had only our drive-ups open while taking precautions to protect our employees and members during the COVID-19 pandemic. Please note that the hours at some locations have changed. Visit our locations page to see the hours for each branch.

As we welcome our members back into our lobbies, we ask that you help us work together to protect the health and safety of our employees and members. Here are some of the precautions you can expect when you visit our lobbies:

  • We will be encouraging social distancing and also using protective plexiglass partitions.
  • If you wear a mask into the lobby, you may be asked to temporarily remove it so we can identify you.
  • We will be wiping down and sanitizing high-touch surfaces frequently and will have hand sanitizer available for members and employees.

We can continue to accommodate all of your needs through our branch drive-ups, except safe deposit box access and Home Equity Line of Credit closings.

You can also access your accounts using our free online and mobile banking services, and you can apply for a loan and open new accounts through our website.

Please know that the safety of our employees while serving you, and all of our members, is still our priority during these times. We will continue to monitor and follow the guidance of the CDC and our local government agencies as our lobbies open. COVID-19 news and resources are also available.

We appreciate your patience as we serve you, moving into this new normal. As always, thank you for choosing to be a member of Scott Credit Union. We know you have many choices when it comes to financial services. Please know that we have always been, and will always be, With You.

Sincerely,
Frank Padak
President & CEO
Scott Credit Union

Also see our COVID-19 Resources page


Thursday, April 16, 3:30 p.m.

Please visit our COVID-19 Resources page for information about Stimulus Payments.


Monday, March 23, 3:00 p.m.

Dear Members,

Like you, we are continuing to monitor the news about the coronavirus (COVID-19) pandemic. We are taking extensive steps to protect our employees, our members and our community. We also are working to provide you with all of the services you need at this time.

We know that these are difficult times. We are with you and understand that you may be dealing with a financial hardship due to COVID-19. To help ease the financial burden, we are committed to providing you support by making sure you have access to extra money you may need, reducing or waiving fees, and allowing you to forgo payments if needed during this time.

Here is a summary of the temporary updates we have put in place to help members who are impacted by COVID-19:

  • Deferred mortgage payments based on need
  • Deferred consumer and auto loan payments
  • Skip-a-Pay on credit card payments. Please refer to your credit card statement for details.
  • Deferred business loan payments and bridge loan options based on needs of our local businesses
  • No payment for 90 days on all new consumer loans

If you are experiencing a financial hardship due to COVID-19, we encourage you to contact our Member Contact Center at 1-800-888-4728 or via email by visiting our Contact Us page. We will do everything we can to help you.

Please remember that our branch drive-ups remain open during regular business hours and our 24-hour ATMs continue to be available. You also can access your accounts via online and mobile banking.

Even while we have temporarily suspended access to our branch lobbies, we understand that you may have an essential need to meet with us. If you are dealing with a hardship, or have an essential need, please contact us to schedule an appointment at a branch.

We’re With You.

Sincerely,
Frank Padak
President & CEO
Scott Credit Union

Also see our COVID-19 Resources page


Wednesday, March 18, 2:00 p.m.

Dear Members,

Scott Credit Union, in cooperation with other local credit unions, has been closely monitoring information related to coronavirus (COVID-19). In the best interest of the health of our members and employees, Scott Credit Union will temporarily be suspending access to our branch lobbies at all locations beginning Thursday, March 19, 2020.

Our Drive-Ups will remain open during regular business hours. Our ATMs will be available. We will continue to monitor the situation and resume full branch access as soon as public health conditions allow us to do so safely. We will do everything we can to provide the services you need during this time.

Thank you for your patience and, as always, for choosing to be a member of Scott Credit Union. We will update this blog article regarding our branch accessibility and other related news as the situation develops. We recommend that you take advantage of our 24-hour online and mobile banking tools to perform your transactions.

With these free self-service banking channels, you can:

  • Check balances
  • View pending transactions
  • Transfer money between your accounts
  • Transfer to your loans to make a payment
  • Pay bills
  • Deposit checks

You can also visit scu.org to open an account or apply for a loan at this time. To make a loan payment, visit our Loan Payment Options page.

We will continue to have employees available to answer calls to our Member Contact Center at 800-888-4728. Or, you can visit our Contact Us page to email or chat with us for assistance.

If you need assistance with a loan or credit card payment, please contact us. We will be with you to help during these challenging times.

Sincerely,
Frank Padak
President & CEO
Scott Credit Union

Also see our COVID-19 Resources page


Friday, March 13, 5:00 p.m.

Dear Members,

Keeping Members and Employees Healthy Is Our Priority

As the novel coronavirus (COVID-19) outbreak continues to dominate the headlines, we want to share with you the steps Scott Credit Union is taking to protect members and employees while continuing to provide our services. Your safety, and the safety of our employees and our communities, is more important to us than ever.

Scott Credit Union’s Executive Management Team is actively monitoring guidance from the Centers for Disease Control and Prevention (CDC) to ensure we are prepared to help minimize any spread of the virus. We have developed plans to ensure that if there is an outbreak in the areas we serve, we can continue to provide you the access you expect to your money and accounts. Please remember that you can always access your accounts via online and mobile banking, as well as telephone banking and ATMs.

We are also engaging in timely, transparent communication with employees to ensure they are taking appropriate precautions which include following recommended hygiene practices, limiting business travel, and appropriately cleaning and disinfecting all branch locations.

We are encouraging employees who exhibit symptoms to stay home and immediately consult a medical professional. Additionally, hand sanitizer is readily available at each of our branches for members and employees to use.

Business is operating as normal, and our branches remain open during standard hours. We will continue to closely monitor the situation and inform you of any decisions that may impact normal business operation.

Scott Credit Union is financially strong and prepared to address the economic impact as a result of the novel coronavirus. As always, your accounts remain safe and we will continue to provide you with the services you have entrusted us with.

We welcome you to contact us with any questions.

Sincerely,
Frank Padak
President & CEO
Scott Credit Union

Also see our COVID-19 Resources page