New mobile banking app icon and login screen

Mobile App Frequently Asked Questions

Why did you change the app?
We switched to the new app to provide a more unified experience between our mobile and online banking. That means:

  • No more confusion over what log-in info to use. You’ll use the same username and password for the mobile app that you do for SCU Online.
  • Access to SCU mortgage information
  • Access to SCU Extreme Visa credit card information
  • And more

I’m having trouble logging into the new app. What should I do?
For a unified experience, our new app is designed to use your same username and password from SCU Online Banking at scu.org, which may be different than the log-in information you used in our previous app.

If you’ve never used our website’s Online Banking before, you will be required to enroll for new log-in information. Here are step-by-step instructions for mobile app enrollment.

Why can’t I see pending ACH deposits?
At this time, our system is unable to display pending ACH deposits. We are working with our vendor on making that information available in the future. You can, however, set up an eAlert that will notify you when an ACH deposit is pending on your account. To set up the eAlert, log in to SCU Online Banking at scu.org, and click on Services and then eAlerts in the main menu. Once you are on the eAlerts page, click on Add New Alerts and then select Pending ACH Transaction eAlert from the drop-down menu.

I can’t access the mobile deposit feature with this app like I did with the previous app. What should I do?
To use this feature, you will be required to enroll again for mobile deposit. On the home page, tap the “Menu” button, then tap “Enroll for Mobile Deposit” and follow the instructions on the screen.

To use this feature, you will be required to enroll again for mobile deposit. On the home page, tap the “Menu” button, then tap “Enroll for Mobile Deposit” and follow the instructions on the screen.

Why can’t I see the mobile deposit I just made in my account?
We are aware that some members may experience a slight delay in the processing of mobile deposits. Approved deposits will post within one business day. Our app vendor is working to remove this delay. We apologize for any inconvenience.

I want to see how much I’ve spent with my debit card this cycle. Where can I find that information?
From the home page, tap on your checking account name. In the gray bar near the top of the page, tap the “i” button for detailed information for that account, including your Dollar Amount of Debit Card Use.

What should I do if I still need help?
For assistance, please reach out to our Member Contact Center team. They can be reached via phone (800-888-4728) or live chat and email Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to  1 p.m.