New mobile banking app icon and login screen

Mobile App Frequently Asked Questions

Why did you change the app?
We switched to the new app to provide a more unified experience between our mobile and online banking. That means:

  • No more confusion over what log-in info to use. You’ll use the same username and password for the mobile app that you do for SCU Online.
  • Access to SCU mortgage information
  • Access to SCU Extreme Visa credit card information
  • And more

I’m having trouble logging in to the new app. What should I do?
For a unified experience, our new app is designed to use your same username and password from SCU Online Banking at scu.org, which may be different than the log-in information you used in our previous app.

If you’ve never used our website’s Online Banking before, you will be required to enroll for new log-in information. Here are step-by-step instructions for mobile app enrollment.

Mobile App Login Guide

Click here to use our Mobile App Login Guide.

After that, if you are still having trouble logging in, please reach out to our Member Contact Center team. They can be reached via phone (800-888-4728) or live chat and email Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to  1 p.m.

Can I see pending ACH deposit information in the app?
Yes! As of March 24, this information is now viewable within the new app. This has been the most frequent request from our members since the app launched, and your feedback was heard and answered.

I can’t access the mobile deposit feature with this app like I did with the previous app. What should I do?
To use this feature, you will be required to enroll again for mobile deposit. On the home page, tap the “Menu” button, then tap “Enroll for Mobile Deposit” and follow the instructions on the screen.

To use this feature, you will be required to enroll again for mobile deposit. On the home page, tap the “Menu” button, then tap “Enroll for Mobile Deposit” and follow the instructions on the screen.

Why can’t I see the mobile deposit I just made in my account?
We are aware that some members may experience a slight delay in the processing of mobile deposits. Approved deposits will post within one business day. Our app vendor is working to remove this delay. We apologize for any inconvenience.

I want to see how much I’ve spent with my debit card this cycle. Where can I find that information?
From the home page, tap on your checking account name. In the gray bar near the top of the page, tap the “i” button for detailed information for that account, including your Dollar Amount of Debit Card Use.

What should I do if I still need help?
For assistance, please reach out to our Member Contact Center team. They can be reached via phone (800-888-4728) or live chat and email Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to  1 p.m.